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Privacy Policy

Last updated: January 12. 2025 

At Luxaura.eu, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information:

  • Name: To process and fulfill your orders.
  • Email Address: For order confirmation, shipping updates, and promotional offers (if you choose to subscribe).
  • Billing and Shipping Address: To process your payments and deliver your products.
  • Phone Number: To contact you regarding your order or if there are issues with delivery.
  • Payment Information: This includes credit card details, PayPal,Stripe, information, or other payment methods, which are processed securely by our payment partners.

Non-Personal Information:

  • Cookies: We use cookies to improve your browsing experience and track your preferences on our website.
  • Device and Browsing Information: This may include your IP address, browser type, and pages you visited. This helps us understand how visitors use our site and improve the user experience.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • To Process Orders: We use your personal information to complete and manage your purchases, process payments, and deliver your products.
  • To Communicate with You: We may send you emails to confirm orders, provide shipping details, or notify you of any issues with your order. If you opt-in, we will also send promotional offers, newsletters, and updates.
  • To Improve Our Website and Services: Your information helps us enhance the user experience and functionality of our website.
  • For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take your privacy seriously and use a variety of security measures to safeguard your personal data, including:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information, such as credit card details, during transactions.
  • Payment Processors: All payment transactions are processed through trusted third-party providers (e.g., PayPal, Stripe), which have their own security protocols and are responsible for handling your payment data.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted partners and service providers who assist us in operating our website, processing payments, and fulfilling orders (e.g., shipping companies, payment processors). These providers are required to protect your information and use it solely for the purpose of providing services to us.
  • Legal Requirements: We may disclose your personal information if required by law or to protect our rights, safety, or property, or that of our customers and others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal data and improve your experience on our site. Cookies help us remember your preferences and improve the functionality of the website. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

6. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal information, subject to certain conditions.
  • Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in the email.
  • Data Portability: You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights or have questions about how we handle your data, please contact us at help@luxaura.eu.

7. International Transfers of Data

If you are located outside of the European Union (EU), please note that your information may be transferred to, stored, and processed in countries outside your jurisdiction. By using our services, you consent to this transfer of your information.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of third-party sites, and we encourage you to review the privacy policies of those websites before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We recommend that you review this policy periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Luxaura.eu
Email: help@luxaura.eu