Joining the Aura Coins Club is easy! Simply create an account on our website and start shopping. With every purchase, you'll earn Aura Coins—worth 5% of your order total—that can be used towards your next purchase. Redeem them for instant savings, exclusive rewards, and special member-only offers. Stay tuned for exciting updates and perks!

How can I use my Aura Coins?

After your purchase, you’ll receive an email with your Aura Coins Club code. You can apply this code on the checkout page of your next order to reduce the total amount. It’s that simple!

How can I receive a 5% reward after my purchase?

As a member of our Aura Coins Club, you will instantly receive a 5% reward on your spending, credited as Aura Coins. These coins can be used towards your next order—giving you more value with every purchase!

Collaborate with Us and Grow Together!

Are you passionate about sustainability and timeless luxury? If you're an influencer, content creator, or YouTuber with a strong presence on social media, we’d love to partner with you.

At Luxaura, we offer exclusive opportunities tailored for creators who believe in ethical elegance and want to introduce their audience to the beauty of fine jewellery.

If you’re ready to inspire your followers with meaningful luxury, get in touch with us at contact@luxaura.eu.
Together, let’s shine brighter — with purpose

At Luxaura, our customers are at the heart of everything we do.

That’s why we’ve built a dedicated Customer Care service designed to be fast, personal, and always available. Whether you need assistance, have a question, or simply wish to connect, our team is here to support you — not bots, not automated replies, but real people who care.

📩 Our main support channel is email: help@luxaura.eu
We respond quickly, thoughtfully, and with the attention you deserve.
Email is the fastest and most convenient way to reach us — no need to download communication apps or wait through long phone calls. Just write to us, and we’ll take care of the rest.

🕒 Available 24/7 — including weekends and holidays
No matter the time or day, we’re here. Our Customer Care never stops.
We offer one of the fastest customer service experiences imaginable — so you’ll never be left waiting for hours. Your time matters, and we respond swiftly, every time.

At Luxaura, we don’t believe in generic responses. We believe in genuine, human connection — because you deserve nothing less.

If you’re experiencing any issues — whether it’s related to warranty, shipping, or simply have a question — don’t hesitate to reach out to us athelp@luxaura.eu.
Our dedicated Customer Care team is here for you 24/7, every single day, ready to assist with anything you need.

Just send us an email at help@luxaura.eu— our team will be delighted to assist you swiftly and ensure everything is taken care of.

How can I track my order?

You can easily track your order on our dedicated Order Tracking Page. This page will show the current status of your order throughout the process.

Additionally, if your order has already been shipped via DHL courier, you will receive a notification with your tracking details, allowing you to monitor its delivery progress directly.

If you have any questions or concerns about your order, feel free to contact our customer support team help@luxaura.eu.

We typically deliver within3–5 business days via DHL Express. Should there be any unexpected delays or issues, our team will contact you immediately to keep you informed and ensure a seamless delivery experience.

No —we offer free worldwide delivery on every single order. Wherever you are, your Luxaura piece will arrive beautifully packaged and fully insured, with no hidden fees or minimum purchase required.

 Rest assured, your package is fully insured by us. All shipments are 100% covered, giving you peace of mind knowing your order is protected. Once your order is dispatched, you’ll receive a shipping confirmation and tracking details from DHL.

If your package does not arrive within 7 days of receiving the DHL notice, please contact us immediately. This allows us to initiate the insurance process in a timely manner and arrange a replacement for you. Your satisfaction and security are our top priorities.

We are pleased to offer our customers free worldwide delivery with DHL Express. This ensures fast and reliable delivery to any destination, allowing you to enjoy your jewelry without additional shipping costs.

At Luxaura, we are deeply committed to responsible luxury. All our diamonds are lab-grown, offering the same brilliance, durability, and beauty as mined diamonds — but without the environmental harm or ethical concerns. Created in controlled environments, they are 100% conflict-free, allowing you to wear your jewellery with pride and peace of mind.

Our commitment to sustainability goes beyond diamonds. We use only responsibly sourced gold and silver, and select stones like moissanite and 5A-grade cubic zirconia — both known for their remarkable sparkle and ethical integrity.

Each Luxaura piece is a celebration of fine craftsmanship, thoughtful sourcing, and timeless beauty — proving that elegance and sustainability can truly go hand in hand.

Every Luxaura piece comes with a 7-year warranty— one of the longest in the industry. This rare level of coverage reflects our deep commitment to exceptional craftsmanship and lasting quality. We stand behind every piece we create, because we genuinely care about your experience and satisfaction. When you choose Luxaura, you’re not just buying jewellery — you’re investing in trust, integrity, and timeless elegance.

Our jewellery is crafted from thick 2.5-micron 18K gold vermeil and the highest-quality sterling silver, ensuring both durability and lasting brilliance. Designed for everyday wear, you don’t need to take it off when showering, swimming, sleeping, or even working out. You can confidently enjoy your Luxaura piece 24/7 — without worrying about it losing its shine or tarnishing over time.

Lab-grown diamonds vs. natural diamonds:
There is no visible difference between lab-grown and natural diamonds — both are chemically, physically, and optically identical. Even expert gemologists need advanced equipment to tell them apart. The key difference lies in origin: lab-grown diamonds are created in ethical, eco-conscious environments, free from the environmental and social impact of mining.

5A Cubic Zirconia & Moissanite:
We proudly offer 5A cubic zirconia, the highest grade available. Known for its exceptional clarity, brilliance, and near-flawless appearance, it offers a radiant diamond-like sparkle that makes it a stunning choice for everyday luxury.

Moissanite is another brilliant alternative, beloved for its dazzling fire and exceptional durability. Both options deliver impressive sparkle and elegance, offering beauty and versatility to suit your individual style.

Each stone we offer — whether lab-grown diamond, moissanite, or 5A cubic zirconia — is carefully selected to meet our highest standards of quality, brilliance, and ethical sourcing.

At Luxaura, every piece is meticulously handcrafted using only the finest materials. Our gold pieces are finished in a thick 2.5-micron layer of 18K gold vermeil — over five times thicker than standard gold plating — offering lasting brilliance and durability. We also use premium-grade sterling silver, renowned for its strength, purity, and luminous finish.

Each design is available with top-tier, certified lab-grown diamonds that match the brilliance of mined diamonds while remaining entirely conflict-free. For those seeking alternative stones, we offer exceptional 5A cubic zirconia — the highest grade available, celebrated for its diamond-like clarity and sparkle — as well as radiant, certified moissanite, known for its fire and durability.

From ethically sourced metals to precision-cut stones, every Luxaura piece is thoughtfully crafted to reflect elegance, responsibility, and timeless beauty.

YES,Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond-growing process. They have the same physical, chemical, and optical properties as mined diamonds — meaning they’re just as brilliant, durable, and beautiful.

At Luxaura, we take pride in offering fine jewellery crafted with exceptional precision and integrity. From certified lab-grown diamonds to premium moissanite and 5A-grade cubic zirconia, every stone is carefully selected for its brilliance, durability, and ethical origin.

Each piece comes with top-tier certification, verifying the quality and authenticity of both the gemstones and materials used. Whether you choose a lab-grown diamond or one of our dazzling alternatives, you can wear your Luxaura jewellery with complete confidence — knowing it meets the highest industry standards.

Every Luxaura piece is expertly handcrafted in Britain by skilled artisans who bring decades of experience and meticulous attention to detail. We take great pride in combining traditional craftsmanship with modern design, ensuring each item meets the highest standards of quality and elegance.

To provide a seamless shopping experience, all orders are processed and shipped from our logistics centre in Central Europe. This allows for fast, reliable, and trackable delivery across the EU and beyond.

At Luxaura, our mission is to unite luxury, sustainability, and accessibility in every piece of jewellery we create.
We believe that exceptional craftsmanship and ethically sourced materials shouldn’t come with an extravagant price tag. That’s why we operate without middlemen, wholesalers, or costly retail spaces. By crafting everything in-house and selling directly to you, we eliminate unnecessary markups — allowing us to offer the finest quality at the best possible price.

It’s how we make ethical luxury truly accessible, without ever compromising on standards or style.

Sustainability is at the heart of everything we do. We use only conflict-free materials across our entire collection — from certified lab-grown diamonds to responsibly sourced gold, silver, moissanite, and gemstones.

By choosing ethical alternatives and eco-conscious practices, we ensure that every piece not only looks beautiful but is made with integrity — for both people and the planet.

The Story Behind Luxaura
Before creating Luxaura, we gained extensive experience as retailers, working with some of the most renowned jewellery brands across Europe. Having reached every milestone possible in the retail world, our founder, David Szekely, was inspired to create something of his own — a jewellery brand that would redefine modern luxury by combining the three values he holds most dear: exceptional quality, sustainability, and accessibility.

From that vision, Luxaura was born — a brand where timeless elegance meets ethical craftsmanship.

We are committed to offering fine jewellery that reflects not just beauty, but purpose. Each piece is thoughtfully handcrafted using only the highest-quality gold and sterling silver, sourced through ethical and responsible practices. Our packaging is eco-friendly, and our designs are meant to be worn and treasured for years to come.

At Luxaura, luxury isn’t just about sparkle — it’s about meaning, responsibility, and making fine jewellery accessible without compromise.

We offer our customers two secure payment options at Luxaura.eu:

1. PayPal: A trusted global payment platform for secure and easy transactions.

2. Card Payment (via Stripe): Accepts major credit and debit cards through Stripe, a leading payment processor known for its high-level security.

Both options ensure your payment details are fully encrypted and protected, providing you with a safe and reliable checkout experience.

At Luxaura.eu, exchanges are completely free. If the size isn’t quite right, simply return the item using our complimentary return shipping. Once we receive your returned piece and confirm it meets our return conditions, you're welcome to reorder the correct size — with no extra charges.

We’ve designed the exchange process to be smooth, simple, and hassle-free — just the way it should be.

Once your return package arrives at our logistics center, our team will carefully inspect the item to ensure it meets our return conditions. This process typically takes no more than 12 business days.

As soon as your return is approved, your refund will be processed to your original payment method, and you’ll receive a confirmation email with all the details. Please note that it may take a few additional days for the refund to appear on your bank or credit card statement, depending on your provider.

We strive to make every part of your Luxaura experience seamless — including returns.
If you have any questions or need assistance, feel free to reach out to us at help@luxaura.eu — we’re always happy to help.

At Luxaura.eu, we offer a 60-day free refund with complimentary return shipping. If you’re not completely satisfied with your purchase, you can return it within 60 days for a full refund — no hidden fees, no return costs, and absolutely no hassle.

Every order includes a prepaid return label, so the process is smooth, simple, and worry-free.
Your satisfaction is our priority.

Our return process is designed to be smooth, transparent, and hassle-free. We offer a 60-day no-questions-asked return policy with free return shipping via DHL — all shipping costs are fully covered by us.

Here’s how it works:

1. Prepare Your Package
Place the item — along with all original materials, such as gift bags, jewellery boxes, and certificates — into the return parcel. Please ensure the product is unworn and unused, as only items in their original condition are eligible for return.

2. Attach the Return Label
You’ll find a prepaid DHL return label included in your package. Simply attach it to your parcel and drop it off at your nearest DHL location or schedule a pickup.

3. Return Confirmation & Refund
Once we receive and inspect your returned item, we’ll process your refund or exchange promptly, and confirm everything via email.

At Luxaura, we’re committed to making every step of your experience — including returns — as effortless and elegant as the jewellery itself.

Please include all original items in your return package — this means the jewellery piece, gift box, gift bag, certificates, and any original packaging materials.

To be eligible for a refund, the product must be unworn, unused, and in its original condition.

Returning everything as received helps us process your refund smoothly and ensures your Luxaura experience remains seamless from start to finish.

We offer an extensive range of sizes across our entire jewelry collection. If you don’t see your size listed, please reach out to us at help@luxaura.eu. While custom sizing isn’t always guaranteed, we’re happy to review your request, and your feedback plays a key role in helping us enhance and expand our offerings.

When you click the Size Chart button on any ring product page, our full Ring Size Guide will appear. It displays all the sizes we currently offer, including both the Finger Circumference (mm) and the Ring Diameter (mm) — making it easy to find your perfect fit.

If you don’t see your size or would like a custom size, simply email us at help@luxaura.eu. We’ll be happy to check what we can do to accommodate your request.

We offer a 60-day exchange policy for sizing concerns. If the size isn’t quite right, simply return the item to us. Once we receive your package, we’ll promptly send out the correct size based on your request — making the process easy and hassle-free.

At Luxaura, every piece tells a story — and we’d love to see yours. If you’re one of our cherished customers and adore your Luxaura jewellery, don’t keep it to yourself! Share your special moment and become part of Luxaura Moments.

Here’s how to join:

1. Post a photo of your Luxaura piece on social media.

2. Use the hashtag #LuxauraMoments in your caption.

3. Send a screenshot of your post to contact@luxaura.eu.

All participants will receive exclusive rewards as a heartfelt thank you from us. We can’t wait to celebrate your moment of elegance!

Absolutely. At Luxaura, every single order — even if it’s just one piece — arrives beautifully presented in oursignature gift packaging. Each item comes with a luxuriousgift box and branded gift bag, designed to elevate the unboxing experience. Our packaging is not only elegant but alsoeco-friendly, aligning with our commitment to sustainable luxury.

At Luxaura.eu, all duties and taxes are included in our prices for customers in the European Union, United Kingdom, Switzerland,Australia, Hong Kong, Singapore, Japan, Taiwan, Malaysia, and the United Arab Emirates. We guarantee that you will never be charged any additional fees beyond the price displayed at checkout. There are no hidden costs, ensuring a smooth and worry-free shopping experience. You can rest assured that you will not need to pay any extra duties, import fees, or taxes upon delivery.

United States & Canada: Import duties are ALWAYS included for shipments to the United States and Canada. Sales tax will be calculated at checkout. We guarantee that there won’t be any additional charges upon arrival. If a refund is issued, the full amount you paid (including duties and sales tax) will be refunded.

Every piece from Luxaura comes with a 7-year warranty — a testament to our unwavering commitment to exceptional craftsmanship, enduring quality, and lasting trust. We believe fine jewellery should be as resilient as it is beautiful, which is why we confidently stand behind every design we create.

With Luxaura, you’re not just choosing elegance — you’re choosing complete peace of mind.

If you ever experience a warranty issue or simply have a question about your jewellery, feel free to contact us at help@luxaura.eu. Our dedicated team is here to help.